Frequently Asked Questions (FAQ):
Artwork From Previous Orders
We keep your artwork on file to make reordering and using your art on other products simple and easy!
If an item is backordered, we will notify you via e-mail or phone promptly and either help you make another choice that fits within your time frame or verify that you wish to wait till the product comes in.
We can only accept orders from outside the United States if you can provide your UPS or FEDEX Shipper # in order to cover all duties, taxes and shipping costs to your destination country, or if you supply us with a billing and shipping address within the continental United States that will accept the responsibility and all the cost liabilities to ship the goods to you. We will not be held liable for any returns or damaged goods once the product is shipped and received in good condition by your USA contact. All orders must be pre-paid with a credit card for International Orders.
Once an Order Acknowledgment is approved, we cannot guarantee our ability to make changes or cancellations to an order. If you have already signed your Order Acknowledgement, there will be a minimum charge of $50.00 to cover order entry and artwork preparation expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed orders and costs incurred will be the responsibility of the customer.
Overruns And Underruns
Due to the manufacturing production process, there are times when orders are shipped with an overage or shortage of products in the shipment. These are called overruns or underruns.
This amount can be up to 10% over or under the quantity ordered. You will be credited or billed accordingly for the exact amount that shipped.
We require prepayment before production begins. We accept either company check, or Visa, Master Card, or American Express. We do not accept purchase orders for payment.
Why would you go with our company over another when you have to prepay, and another company has you on terms? Our company charges less than most companies do. You may be paying all of the money up front, but you will be paying far less overall with us than you would with another company at the end of their 30 day terms.
Price Match Guarantee
No one wants to sacrifice service and quality just to save a penny or two. Best Little PromoHouse In Texas provides the best of both worlds! We offer great pricing and the best customer service in the industry. To make sure you never have to choose between service and price, we have a price match guarantee: If you find a lower total price (product, imprinting, art, etc.) for any product we sell let us know, we'll match that price, and sometimes often beat it!!. It's that simple. Just give us a call and let us know where you found a price that beats ours. As long as it is the same item with the same options, we'll match any price, no questions asked.
Prices listed on the web pages include a 1 color; 1 location imprint. If you are interested in a multi-color or multi location imprint, and pricing is not listed on the page please ask your representative for the additional charges involved.
Prices listed do not include shipping costs. All shipping costs are additional. All of our products are shipped FOB from their respective manufacturers around the United States. The shipping costs involved vary depending on what type of time frame you have to get your products in. We ship via Fed EX or UPS in the most economical way to meet your in hands date. We can also bill your freight account # directly for the freight if you prefer.
While we make best efforts to keep our site up to date, from time to time actual market conditions may change the price of a product. We reserve the right to change published prices of product offered on our site at anytime. If a published site price is incorrect on an item your have quoted or ordered, we will contact you immediately with the most updated price or help you choose a different item that is within your budget.
Production time on products varies according to the product. Ask your consultant about the exact item you are interested in.
The "Average" Production time is usually between 7-10 working days and begins once we have complete payment and art proof/order approval.
Please allow extra time if your artwork requires us to recreate it in camera ready .eps format. Production times listed exclude shipping time.
Transit time is additional.
Holidays and weekends are not considered working days.
Rush Service is also available on many of our products as found in our Rush Products Section.
Returns And Credits Or Adjustments
We don't expect you will have issues with your order, but if you do If you have any problems with your order please contact customer service at 800-447-4440 within 3 days of receipt.
We advise opening your merchandise immediately to review its quality if you do not intend to use it right away.
After this time we will be unable to go back to our suppliers for credit.
Please have your order number available.
WE DO NOT ACCEPT UNAUTHORIZED RETURNS.
If any problem arises, please call customer service immediately.
If necessary we will issue an RMA number (Return Material Authorization) and provide you with a special shipping address.
For events coming up quick- We carry a large selection of products that can be produced quicker than the normal production time. These can be found in our Rush Products Section. Also, if you are interested in a certain product that is not in our Rush section, but need it quicker than the time listed- Let us know and we may be able to speak with the manufacturer to see if they can produce it for an extra charge by your event date. Keep in mind that for all rush orders, we do require Camera Ready artwork in a vector .eps file to be provided, or your order will be delayed and art charges may be involved in order for our graphic artist to recreate your file for your order. Rush orders may also require expedited freight to meet your in hands date. Transit time is NOT included in the production times listed.
Sales tax is charged on all orders within the state of Texas unless you provide us with a Texas resale exemption certificate.
We understand that there are times when you need to touch and feel the product you are thinking of purchasing. We will provide one sample per customer up to $5.00 in value and ship it free of charge via ups ground.
Samples are non-returnable.
If you need more than one sample, we would be happy to send them out for you. However, due to sample policy abuse and the fact that samples are sent from a vast network of manufacturers throughout the country (not just from one) ; when requesting more than one sample there will be sample and shipping charges for multiple samples. (Item will be billed at the pricing listed in the left column qty). You can also provide your shipper number if you need expedited shipping of the samples, or do not wish to be billed for the freight on the additional samples.
Once you become a regular customer , our sample policy will be more lenient. Please do not request samples if you are not intending on making a purchase.
Secured Online Shopping
We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection.
Set Up/Screen Charge
Set up charges or screen charges are the manufacturers cost of making the screen that applies the ink to your product. This cost is applied the first time you order that particular product. If you order multiple products, you would still have the screen or set up charge for each product, as often times each product is produced by a different manufacturer. But, If you reorder that same product within a two year period, with the same exact art- you would not have that charge on subsequent orders.
We make every effort to provide clear and color-correct product images on our site that best reflect the true nature of the products. However, web site images are inherently limited in their ability to communicate color, scale, and detail. We want to remind customers to be careful about making assumptions about products from the site image alone. We strongly urge our customers to order actual samples. If you choose not to evaluate a physical sample, we cannot be held responsible for the difference between the image as it appears on your monitor and the final product.
Any logo or trademark on our website is only intended to show the products ability to convey advertising on them but is never intended to imply that Best Little PromoHouse In Texas, LLC endorses the company whose logo is shown or that the imprint was designed by our company.
All of Best Little PromoHouse In Texas, LLC customers must warrant to our company that they have the unrestricted right to copy, use, and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illustration of any person or any other intellectual property in the way it is to be printed on or otherwise applied to the promotional merchandise ordered by the customer. All customers must agree to defend, indemnify and hold Best Little PromoHouse In Texas, LLC. harmless from any claims, suits or actions alleging that the promotional merchandise ordered by the customer violates or infringes upon any rights of any third party. The customer is solely responsible for obtaining written permission from the third party in order to use any logo, trademark, or copyright items. Best Little PromoHouse In Texas, LLC will not be held liable for any improper, unauthorized, or illegal use of any trademark or logo that is applied to any promotional merchandise that is purchased from our company. We are also not responsible for our clients actions that may have misrepresented their ownership of any trademarks, copyrights, or logos.
What is the minimum quantity I can order?
The smallest quantity shown on the product page for each item is the absolute minimum qty that can be ordered of that particular product.
How do I place an order?
To place a new order please browse our site for the product(s) you would like then add to cart after filling out the quantities, colors and imprint details. After adding a product to the cart you can click continue shopping to add more products to the cart or click the checkout button and follow the steps to complete your order.
You may also call or email us to order and we will respond with the necessary paperwork to complete your order.
Once we have your order, artwork and artwork instructions, we fax or email to you within 24 hours your order acknowledgement, paper proof form, and credit card form. Upon receipt of your signed approvals of the above three forms - Production time will start.
Shipping And Handling Charges
Shipping and handling charges are based on total weight of your order. Oversized or heavy items may have an additional shipping cost.
How do I send my artwork?
After you have placed your order, reply to the confirmation e-mail you receive and attach your art file to the e-mail. This ensures that we can match your artwork to the specific order you've placed.
Multiple Ship To Locations
You can do multiple drop ship addresses for your order if needed. Just let your Customer Care Representative know (you'll get an e-mail from them shortly after you place your order!) and they?ll be happy to assist.
Can We Locate Products Not On Our Site?
Absolutely!! We carry thousands of products not listed in our catalog or on our web site. If you are looking for something in particular, or have seen a great item somewhere else-Please do not hesitate to ask for our assistance in locating it for you. We also have a policy to try and meet or beat any competitors price on the same item!!
Shipment By UPS Or Fed Ex
We ship via UPS or FEDEX Ground or Air if requested (will have an additional shipping cost applied). Shipments to Puerto Rico and International orders will be only by air.
Best Little PromoHouse In Texas, LLC will not be held accountable for delays in delivery occasioned by acts of God, strikes, terrorist attacks, or other circumstances over which we have no direct control such as equipment failure, US customs Dept Delays, or delivery carrier delays.
What artwork file types do you accept?
Camera ready artwork is required. Preferred artwork file format would be an Illustrator vector .eps file with all text and graphics converted to outlines. This file format is created in the highest resolution to give you the best, sharpest imprint possible.
All multi-color artwork should be color separated by layer. If an exact PMS match is needed, Please include the PMS # in the file.
Camera ready art IS NOT faxed copies, letterhead, business cards, photocopies, hand sketches, imprinted merchandise, or any other artwork which needs to be touched up, color separated, or made one color. NO GIF, JPG , CGM , BMP, WMF, PUB, DOC, WEB IMAGES OR PICT FILES. These files are extremely low resolution and do not make a good imprint. However, the graphic artist that created the above items for you would probably have the original artwork on file that WOULD be camera ready, so don't despair!!
If you do not have access to camera ready art; Please let us know. Our art department can typeset simple text for you free of charge. And, if you are needing actual graphic or logo recreation into vector .eps format- Our skilled graphic artist can redraw it for you for a nominal charge. All artwork recreation is quoted depending on complexity on the artwork, and how quickly you need the art completed for your job.